Shipping policy
Shipping Policy
Effective Date: October 5, 2026
Thank you for shopping with The Old Wand Magic Shop. We want to get your magic into your hands as quickly and safely as possible.
This Shipping Policy explains our order processing, shipping, tracking, and delivery procedures.
Order Processing
Orders are typically processed and prepared for shipment within 2–3 business days after your order is placed and payment is successfully authorized.
Business days are Monday through Friday, excluding federal holidays.
Processing time is the time required to prepare your order for shipment and is separate from the carrier’s delivery or transit time.
During holidays, special promotions, new product releases, or periods of unusually high order volume, processing may occasionally take longer.
Shipping Rates and Delivery Estimates
Available shipping methods, shipping charges, and estimated delivery times will be displayed during checkout based on your order and delivery address.
Delivery estimates begin after your order has been processed and transferred to the shipping carrier.
Unless expressly stated otherwise, delivery dates are estimates and are not guaranteed.
Order Tracking
When tracking information is available, you will receive a shipping confirmation containing your tracking information after your order has been shipped.
Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.
Carrier Delays
Once a package has been transferred to the shipping carrier, circumstances outside our control may occasionally affect delivery.
These may include severe weather, carrier disruptions, transportation delays, holiday volume, or other unforeseen circumstances.
If your shipment appears to be significantly delayed, please contact us and we will assist you in determining its status.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing checkout.
If you discover an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to correct the address if the order has not yet been shipped.
Once an order has been transferred to the carrier, we may not be able to change or redirect the delivery address.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer, except where prohibited by applicable law.
Packages Returned to Sender
If a package is returned to us because of an incorrect or incomplete address, refused delivery, or other delivery issue attributable to the recipient, we will contact you to determine how you would like to proceed.
Additional shipping charges may apply if you request that the order be shipped again.
Lost Packages
If your tracking information indicates that your package has not arrived within the expected delivery period, please contact us.
We will assist you in investigating the shipment with the carrier.
A package experiencing a carrier delay is not automatically considered lost. We may need to complete the carrier’s investigation or applicable waiting period before determining the appropriate resolution.
Packages Marked Delivered
If tracking indicates that your package was delivered but you cannot locate it, please:
- Check around the delivery location.
- Check with other members of your household.
- Check with neighbors, building management, or your mailroom, when applicable.
- Allow a short period of time, as some carriers occasionally mark packages delivered shortly before actual delivery.
If you are still unable to locate the package, contact us and we will assist you in investigating the delivery with the carrier.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery.
Please provide your order number, a description of the damage, and photographs of the product and shipping packaging if requested.
Confirmed damaged merchandise will be handled in accordance with our Return and Refund Policy.
Incorrect or Missing Items
If we accidentally send you the wrong product or an item is missing from your shipment, please contact us within 7 days of delivery.
We will review the order and work with you to correct the issue at no additional cost when the error is ours.
Digital Products
Digital downloads and electronically delivered products do not require physical shipping.
Delivery and access information for digital products will be provided electronically when applicable.
Digital products are subject to our Return and Refund Policy and applicable licensing terms.
International Shipping
When international shipping is available, customers are responsible for providing accurate delivery information and complying with applicable import requirements.
International orders may be subject to customs duties, taxes, import fees, brokerage fees, or other charges imposed by the destination country or carrier.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.
Customs processing may also result in additional delivery time.
Changes or Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate requests for orders that have not yet been processed or shipped.
Once an order has been processed for shipment or transferred to the carrier, changes or cancellations may no longer be possible.
Contact Us
If you have questions about an order, shipment, or delivery, please contact:
The Old Wand Magic Shop
Website: www.TheOldWand.com
Email: dave@theoldwand.com
Text: 856-209-2314
When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.